Aboriginal and Torres Strait Islander Healing Foundation Limited (The Healing Foundation) is committed to protecting the privacy of individuals who visit our website.

This policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles {APPs).

Scope

This policy applies to all visitors and users of our website, www.healingfoundation.org.au.It covers information collected through online forms, interactions, and digital services.

Collection of Personal Information

• You may browse our website without providing personal information. We may collect personal information when you:
• Subscribe to newsletters or updates.
• Register for events or programs.
• Contact us via forms, email, or phone.
• Use secure login areas.

The information collected may include your name, contact details, login credentials, and, where relevant, sensitive information such as health or cultural information. Sensitive information will only be collected with your consent or where required by law.

We also automatically collect non-identifiable information (e.g., browser type, device, IP address, pages viewed) to analyse usage trends and improve our services.

Use and Disclosure of Personal Information

We use personal information only for the purposes for which it was collected, including:

• Delivering programs, services, and information you request.
• Communicating with you about events and initiatives.
• Conducting research, reporting, and evaluation.
• Ensuring website security and performance.

We will not use or disclose your information for secondary purposes without your consent, unless required or authorised by law.

Third-Party Service Providers and Cross-Border Disclosure

We may engage third-party providers (e.g., IT hosting, payment processors, analytics) to support our services. These providers will have access only to the information necessary for their function and are bound by strict confidentiality obligations.

If personal information is stored or processed outside Australia, we will take reasonable steps to ensure it is protected in line with the APPs.

Data Security and Retention

We take reasonable measures to protect personal information from misuse, loss, and unauthorised access or disclosure. This includes secure systems, restricted access, and staff training.

Personal information is retained only as long as necessary for its purpose and securely destroyed or de-identified when no longer required.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. Requests can be made in writing to our Privacy Officer (see Contact section). We will respond within a reasonable period and will not charge for access or correction requests.

Complaints

If you are concerned about how we handle your personal information, please contact us using the details below. We will acknowledge and investigate your complaint promptly.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The most current version will always be available on our website.

Contact Us

Privacy Officer - The Healing Foundation Phone: (02) 6272 7500

Post: Unit 11 (Level 2), 11 National Circuit, Barton ACT 2600, Australia Email: info@healingfoundation.org.au